Privacy Policy
Introduction
ravionthesqua ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ravionthesqua.sbs and use our nail polishing technique educational services.
This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Name, email address, phone number, postal address, date of birth, and emergency contact details when you register for courses or contact us.
Course enrollment details, progress tracking, assessment results, certificates earned, and learning preferences to customize your educational experience.
IP address, browser type, device information, operating system, referring website, pages visited, and time spent on our platform for website optimization.
Records of correspondence, support requests, feedback, and any other communications between you and ravionthesqua for service improvement.
We collect information directly from you when you register, contact us, or interact with our website. We may also collect information automatically through cookies and similar tracking technologies, and occasionally from third parties such as payment processors or social media platforms when you choose to connect your accounts.
How We Use Your Information
- Provide and maintain our nail polishing education services and learning platform
- Process course enrollments, manage your account, and track your learning progress
- Communicate with you about courses, schedules, updates, and important announcements
- Send you educational materials, course recommendations, and relevant industry updates
- Improve our website functionality, course content, and overall user experience
- Comply with legal obligations and protect our legitimate business interests
- Prevent fraud, ensure security, and maintain the integrity of our educational platform
- Conduct research and analytics to enhance our teaching methods and course offerings
We process your personal information based on various legal grounds including your consent, performance of contracts, compliance with legal obligations, and our legitimate business interests in providing quality education services.
Information Sharing and Disclosure
ravionthesqua does not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- With trusted service providers who assist in operating our website, conducting business, or providing services to you, under strict confidentiality agreements
- When required by law, court order, or government regulation, or to protect our rights, property, or safety
- With professional bodies or certification organizations when issuing certificates or qualifications
- In connection with a business transfer, merger, or acquisition, where your information would be transferred as part of business assets
- With your explicit consent for specific purposes not covered in this policy
We work with carefully selected third-party providers for payment processing, email delivery, website analytics, and learning management systems. These providers are contractually obligated to protect your information and use it only for specified purposes.
Your Rights and Choices
Access Your Information
Request a copy of the personal information we hold about you and understand how it's being used.
Correct Your Information
Update or correct any inaccurate or incomplete personal information in our records.
Delete Your Information
Request deletion of your personal information, subject to certain legal and operational requirements.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account access.
To exercise any of these rights, contact us using the information provided below. We will respond to your request within 30 days as required by Australian privacy law. Some requests may require identity verification to protect your personal information.
You may also opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly. However, we may still send you essential service-related communications necessary for your account management.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- SSL/TLS encryption for all data transmissions between your device and our servers
- Secure data storage systems with regular security updates and monitoring
- Access controls limiting staff access to personal information on a need-to-know basis
- Regular security assessments and vulnerability testing of our systems
- Employee training on privacy and security best practices
- Incident response procedures to address any potential security breaches promptly
In the unlikely event of a data breach that may result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner within 72 hours as required by law, and provide guidance on protective measures you can take.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
- Account information: Retained while your account is active and for 7 years after account closure for legal compliance
- Course records and certificates: Maintained permanently to verify educational credentials and qualifications
- Communication records: Kept for 3 years to maintain service quality and resolve any disputes
- Website analytics data: Aggregated data retained for 26 months for performance analysis
- Marketing data: Retained until you opt out or for 2 years of inactivity, whichever comes first
When personal information is no longer needed, we securely delete or anonymize it according to our data destruction procedures. Some information may be retained in anonymized form for statistical purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and provide personalized content. Types of cookies we use include:
Necessary for website functionality, security, and enabling you to navigate and use key features. These cannot be disabled.
Collect anonymous information about website usage to help us improve performance and user experience.
Remember your preferences and settings to provide enhanced, personalized features during your visits.
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality and your user experience.
International Data Transfers
Your personal information is primarily stored and processed within Australia. When we need to transfer information internationally for service provision or business operations, we ensure appropriate safeguards are in place, including:
- Transfers only to countries with adequate privacy protections as recognized by Australian law
- Contractual agreements requiring recipients to maintain equivalent privacy protections
- Compliance with cross-border privacy requirements under the Privacy Act 1988
- Regular monitoring of international service providers to ensure ongoing compliance
Children's Privacy
Our services are designed for individuals 16 years and older. We do not knowingly collect personal information from children under 16 without verified parental consent. If we become aware that we have collected information from a child under 16 without proper consent, we will promptly delete such information.
Parents and guardians who believe their child has provided personal information to us should contact us immediately so we can remove such information from our systems.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent website notices at least 30 days before the changes take effect.
Minor updates that don't materially affect your rights will be posted on our website with an updated "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
49 Jerrabomberra Ave, Narrabundah ACT 2604, Australia
Phone: +61749595216
Email: info@ravionthesqua.sbs
Complaints Process
If you have concerns about how we handle your personal information, please contact our Privacy Officer first. We will investigate your complaint promptly and respond within 30 days.
If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.